At OUD SPAIN every order is prepared by hand and packed with extra protection, because a perfume deserves to arrive in perfect condition.
Order preparation
We prepare your order within [PENDIENTE: Plazo de preparación del pedido (p. ej. 24-48 h laborables)] once payment is confirmed. Orders placed at weekends or on public holidays are prepared on the next working day.
Shipping areas
We ship to: [PENDIENTE: Territorios a los que se envía (Península, Baleares, Canarias, Ceuta, Melilla, Portugal, UE...)].
Delivery times and prices
Estimated delivery time: [PENDIENTE: Plazo de entrega estimado por zona].
Shipping cost: [PENDIENTE: Precio de envío y, si existe, umbral de envío gratuito]. The exact amount is always shown in the cart before you pay.
Carrier and tracking
We work with [PENDIENTE: Empresa(s) de transporte]. When your order leaves our warehouse you will receive an email with the tracking number so you can follow it at all times.
Order security
Every perfume travels individually protected in sturdy packaging. Your payment is processed through Shopify's secure gateway: OUD SPAIN never sees or stores your card details.
Delivery
Check the outside of the parcel when you receive it. If you notice dents, breakage or damp, you can tell the courier and take photos before opening it: this will help us resolve the issue faster.
Issues
If your order arrives damaged, incomplete or with the wrong product, email us at oudspain@gmail.com with your order number and photos. We recommend doing so as soon as possible after delivery to speed things up; your legal rights are not affected by when you notify us. If the parcel is delayed, we will also deal with the courier on your behalf.